Modern control system of quality of services of public catering

ПОДЕЛИТЬСЯ С ДРУЗЬЯМИ
Authors


PhD, assistant professor of food technology
Russia, Ural State University of Economics
borcovael@yandex.ru


Ph.D., assistant professor of food technology
Russia, Ural State University of Economics
Lavrova100@yandex.ru

Abstract

The modern control system of quality of services of public catering as the instrument of management of safety is effective and legitimate. In article changes in requirements of normative documents are considered. Interdisciplinary mechanisms of implementation of requirements of normative documents are described. Uniform approaches between marketing and quality management regarding monitoring of satisfaction of consumers are determined. Results of researches of the organization of collection of information about degree of satisfaction of consumers are described. Knowledge, necessary for the staff of catering establishments, and skills regarding development, introduction and maintenance of quality management system in activity of the enterprises of food are established.

Keywords

Services of public catering, quality management system, satisfaction of consumers, competences of employees.

Categories of article:

Рекомендуемая ссылка

Borcova Ekaterina Leonidovna , Lavrova Larisa Jur'evna
Modern control system of quality of services of public catering// Современные технологии управления. ISSN 2226-9339. – #12 (60). Номер статьи: 6002. Дата публикации: . Режим доступа: http://sovman.ru/en/article/6002/

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