Публикации по теме:Управление ИТ-услугами - Современные технологии управления

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Справочный материал

Управление ИТ-услугами

Управление ИТ-услугами (в области информационных технологий). Процесс управления ИТ-услугами. Колл-центр или Служба поддержки.

Статьи, исследовательские работы по теме: Управление ИТ-услугами

Управление ИТ-услугами