Features of the Quality Management of the Organization


doctor of technical sciences, professor, member Academy of quality problems of the Russian Federation, EOQ-auditor, Professor Integrated Management Systems (IMS)
Russia, Academy Pastukhova

Ph.D. corresponding member Academy of quality problems of the Russian Federation, EOQ-auditor, assistant professor Integrated Management Systems (IMS)
Russia, Academy Pastukhova

Dr.cs. Full Member of the Quality Problem Academy of the Russian Federation, EOQ-auditor Advising Professor
Austria Wien Danube University


The main objective of this work is to analyze a practice of organization management and to identify the main problems which impede assurance of the management quality i.e. its efficiency. In order to find ways to increase the efficiency the influence of all management components (the management purpose, purpose achievement indicators, i.e. an assessment of results of the administrative impact on the system (effectiveness and efficiency), management resources, risk analysis of adoption of administrative decisions) on the main results of administrative activities (effectiveness and efficiency) is being considered. The main reasons causing poor quality of the management are analyzed.
The analysis of management quality is carried out according to the methodology of the system analysis and the experience of authors when studying real modern management systems during audits.
As a result of this work the main features of the efficiency assurance of management systems of the organizations are revealed. Among these are: objectives set inadequately, provision of processes of the objective achievement with resources, groundlessness of the cause-effect relationship between the objectives and means of their achievement, and etc. The problem of competence of managing staff in the modern aspects of administrative activities, and particularly in the field of risks management should be emphasized especially.

Ключевые слова

organization management, management quality, effectiveness, efficiency, management objectives, goal-settings, management resources, risk analysis

Print Friendly, PDF & Email

Категории статьи:

Read also

Статья также доступна (this article also available):

Рекомендуемая ссылка

Vasil'kov Jurij Viktorovich , Gushhina Ljudmila Stepanovna , Injac Nenad
Features of the Quality Management of the Organization// Современные технологии управления. ISSN 2226-9339. – #1 (49). Номер статьи: 4903. Дата публикации: . Режим доступа: http://sovman.ru/en/article/4903/

Full article text is available only in Russian.
Please select from the menu Russian language and continue reading.

Библиографический список

  1. Vasil’kov Ju.V. Process management (part 1) [Upravlenie processami (chast’ 1)]. Methods of Quality Management.  2008.  № 4.  pp. 10-14
  2. Vasil’kov Ju.V. Process management (ending) [Upravlenie processami (okonchanie)]. Methods of Quality Management. 2008. № 5. pp. 8-11.
  3. Quality management systems. Requirements [Sistemy menedzhmenta kachestva. Trebovanija].  ISO 9001. 2008 Introduced. 2008.12.18. M . Standartinform 2009.
  4. Niv, Genri R. Deming space. Principles of building a sustainable business [Prostranstvo doktora Deminga. Principy postroenija  ustojchivogo biznesa]. M. Alpina Publisher   2005. p. 376, ID 2430481
  5. Norton D., Kaplan R. The Balanced Scorecard. From strategy to action [Sbalansirovannaja sistema pokazatelej. Ot  strategii k dejstviju]. М. Olymp-Bisnes, 2003.
  6. Norton D. Organization focused on strategy [Organizacija, orientirovannaja na strategiju]. М. Olymp-Bisnes , 2009.,  p. 416
  7. Kuznecova T.  Targeting by the rules [Celepolaganie po pravilam]. New Management, 2007.  № 1,
  8. Mogilevskij V.D.  Methodology systems [Metodologija sistem]. М. Economy 1999,   p. 256
  9. Vasil’kov Ju.V Gushchina L. Estimating the probability of occurrence of hazards in the analysis of management risks [Ocenka verojatnosti pojavlenija opasnosti pri analize upravlencheskih riskov]. Proceedings of the International Symposium e-ES-E-2013-016 Mathematical and instrumental methods of economics, theory, methodology, practice, Moscow. 28-31 October 2013 under the editorship Vasilkov Y.
  10. Vasil’kov Ju.V. The system of risk management as a tool of economic management of the enterprise [Sistema menedzhmenta riskov kak instrument upravlenija jekonomikoj predprijatija]. Methods of quality management. 2012. № 2. pp. 10-15.
  11. Gushhina L.S. Risks associated with training. How to reduce them? [Riski pri obuchenii personala. Kak ih snizit’]. Standards and Quality.  2009. №4. pp. 80-83
  12. Deming Jedvards Recovering from the crisis. A new paradigm of managing people, systems and processes [Vyhod iz krizisa. Novaja paradigma upravlenija ljud’mi,  sistemami i processami]. М. Alpina Publisher, 2011. p. 424.
  13. Injac N, Adelsberger Z.  Risks in the construction of complex structures [Riski pri postroenii slozhnyh struktur]. Quality, Innovation, Education, №12,  2009, pp. 52-58