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Analysis of the quality of cargo transportation services based on the 5M method

Analysis of the quality of cargo transportation services based on the 5M method

Авторы

Сухова Надежда Александровна
кандидат экономических наук, доцент
Россия, Уфимский государственный авиационный технический университет
nad_suhova@mail.ru
Бармина Анастасия Павловна
магистрант
Россия, Уфимский государственный авиационный технический университет
nas1248@yandex.ru

Аннотация

The work is carried out on the basis of the 5M quality assessment method, which allows you to determine the possible causes of the problem, analyzing and evaluating which, in the future, you can identify weaknesses and draw a conclusion on further actions aimed at eliminating them. As a result, we obtain the main factors and their significance, which can be taken to assess the quality of transport companies.

Ключевые слова

transportation of goods; transport services; methods for assessing the quality of cargo transportation services; transport companies; method 5M; factors determining the quality of services of transport companies; Ishikawa diagram.

Рекомендуемая ссылка

Сухова Надежда Александровна, Бармина Анастасия Павловна. Analysis of the quality of cargo transportation services based on the 5M method // Современные технологии управления. ISSN 2226-9339. — #4 (90/1). Номер статьи: 90108. Дата публикации: 30.12.2019. Режим доступа: https://sovman.ru/en/article/90108/

Authors

Sukhova Nadezhda Alexandrovna
Candidate of Economic Sciences, Associate Professor
Russia, Ufa State Aviation Technical University
nad_suhova@mail.ru
Barmina Anastasia Pavlovna
Master student
Russia, Ufa State Aviation Technical University
nas1248@yandex.ru

Abstract

Keywords

Suggested citation

Sukhova Nadezhda Alexandrovna, Barmina Anastasia Pavlovna. // Modern Management Technology. ISSN 2226-9339. — #4 (90/1). Art. #  90108. Date issued: 30.12.2019. Available at: https://sovman.ru/en/article/90108/


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