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Modern control system of quality of services of public catering

Management, Economics, Health, Education and Welfare

Авторы

Борцова Екатерина Леонидовна
кандидат экономических наук, доцент кафедры технологий питания
Россия,Уральский государственный экономический университет
borcovael@yandex.ru
Лаврова Лариса Юрьевна
кандидат технических наук, доцент кафедры технологий питания
Россия,Уральский государственный экономический университет
Lavrova100@yandex.ru

Аннотация

The modern control system of quality of services of public catering as the instrument of management of safety is effective and legitimate. In article changes in requirements of normative documents are considered. Interdisciplinary mechanisms of implementation of requirements of normative documents are described. Uniform approaches between marketing and quality management regarding monitoring of satisfaction of consumers are determined. Results of researches of the organization of collection of information about degree of satisfaction of consumers are described. Knowledge, necessary for the staff of catering establishments, and skills regarding development, introduction and maintenance of quality management system in activity of the enterprises of food are established.

Ключевые слова

Services of public catering, quality management system, satisfaction of consumers, competences of employees.

Рекомендуемая ссылка

Борцова Екатерина Леонидовна, Лаврова Лариса Юрьевна. Modern control system of quality of services of public catering // Современные технологии управления. ISSN 2226-9339. — #12 (60). Номер статьи: 6002. Дата публикации: 08.12.2015. Режим доступа: https://sovman.ru/en/article/6002/

Authors

Borcova Ekaterina Leonidovna
PhD, assistant professor of food technology
Russia, Ural State University of Economics
borcovael@yandex.ru
Lavrova Larisa Jur'evna
Ph.D., assistant professor of food technology
Russia, Ural State University of Economics
Lavrova100@yandex.ru
Борцова Екатерина Леонидовна
кандидат экономических наук, доцент кафедры технологий питания
Россия,Уральский государственный экономический университет
Лаврова Лариса Юрьевна
кандидат технических наук, доцент кафедры технологий питания
Россия,Уральский государственный экономический университет

Abstract

Keywords

Suggested citation

Borcova Ekaterina Leonidovna, Lavrova Larisa Jur'evna, Борцова Екатерина Леонидовна, Лаврова Лариса Юрьевна. // Modern Management Technology. ISSN 2226-9339. — #12 (60). Art. #  6002. Date issued: 08.12.2015. Available at: https://sovman.ru/en/article/6002/

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