6+

Modern control system of quality of services of public catering

ПОДЕЛИТЬСЯ С ДРУЗЬЯМИ
Авторы


PhD, assistant professor of food technology
Russia, Ural State University of Economics
borcovael@yandex.ru


Ph.D., assistant professor of food technology
Russia, Ural State University of Economics
Lavrova100@yandex.ru

Аннотация

The modern control system of quality of services of public catering as the instrument of management of safety is effective and legitimate. In article changes in requirements of normative documents are considered. Interdisciplinary mechanisms of implementation of requirements of normative documents are described. Uniform approaches between marketing and quality management regarding monitoring of satisfaction of consumers are determined. Results of researches of the organization of collection of information about degree of satisfaction of consumers are described. Knowledge, necessary for the staff of catering establishments, and skills regarding development, introduction and maintenance of quality management system in activity of the enterprises of food are established.

Ключевые слова

Services of public catering, quality management system, satisfaction of consumers, competences of employees.

Print Friendly, PDF & Email

Категории статьи:

Read also

Статья также доступна (this article also available):

Рекомендуемая ссылка

Borcova Ekaterina Leonidovna , Lavrova Larisa Jur'evna
Modern control system of quality of services of public catering// Современные технологии управления. ISSN 2226-9339. – #12 (60). Номер статьи: 6002. Дата публикации: . Режим доступа: https://sovman.ru/en/article/6002/

Full article text is available only in Russian.
Please select from the menu Russian language and continue reading.


Библиографический список

  1. Technical Regulations of the Customs Union of the Eurasian Economic Community. On food safety [Tehnicheskij reglament Tamozhennogo Sojuza EvrAzJeS. O bezopasnosti pishhevoj produkcii]. site of the Customs Union. URL: http://www.tsouz.ru/db/techreglam/Documents/TR%20TS%20 PishevayaProd.pdf (date of treatment 04.05.2013).
  2. Federal Law On quality and food safety from 02.01.2000, № 29-FZ (ed. By 03.12.2012, the) [Federal’nyj zakon Rossijskoj Federacii O kachestve i bezopasnosti pishhevyh produktov ot 02.01.2000 g. № 29–FZ (red. ot 03.12.2012 g.)]. Reference legal system Consultant Plus. Access: http://base.consultant.ru/cons/cgi/online.cgi?req=doc;base=LAW;n=117594 (date of treatment 10.23.2014).
  3. GOST ISO 9001-2011 Quality Management System. Requirements [GOST ISO 9001-2011 Sistemy menedzhmenta kachestva. Trebovanija]. Federal Agency on Technical Regulating and Metrology (Rosstandart). URL: http://www.gost.ru/wps/portal/pages.CatalogOfStandarts (date of treatment 04.05.2013).
  4. Sohan’ I. Fast Food destroys family ties [Fastfud razrushaet semejnye svjazi]. Expert site Higher School of Economics. Access: http://www.opec.ru/1717773.html (date of treatment 10.23.2014).
  5. Astratova G.V., Vasil’chenko E.A., Shaposhnikov V.A. i dr. On the question of additions and suggestions to the draft concept of a comprehensive program, a new quality of life of the Urals Monograph [K voprosu o dopolnenijah i predlozhenijah k proektu koncepcii kompleksnoj programmy novoe kachestvo zhizni ural’cev. Monografija]. 1st ed.  Surgut, 2014. pp. 150-161.
  6. Borcova E.L., Lavrova L.Ju., Lesnikova N.A. Implementing the requirements of the quality management system in the process of providing catering services  [Vnedrenie trebovanij sistemy menedzhmenta kachestva v process okazanija uslug obshhestvennogo pitanija]. Scientific Review. Moscow, Saratov, № 12. Part 3, 2014. pp 897-900.
  7. Quality management in the food processing industry, trade and catering: A Textbook [Upravlenie kachestvom na predprijatijah pishhevoj, pererabatyvajushhej promyshlennosti, torgovli i obshhestvennogo pitanija: Uchebnik]. ed. Ed. prof. VM V.M. Poznjakovskogo 3rd ed.  M . INFRA-M, 2014. 336 p.
  8. GOST R ISO 10001-2009 Quality management. Customer satisfaction. Recommendations by the rules of conduct for organizations [GOST R ISO 10001-2009 Menedzhment kachestva. Udovletvorennost’ potrebitelej. Rekomendacii po pravilam povedenija dlja organizacij]. Federal Agency on Technical Regulating and Metrology (Rosstandart). URL: http://www.gost.ru/ wps / portal / pages.CatalogOfStandarts (date of treatment 04.05.2013).
  9. GOST R ISO 10003-2009 Quality management. Customer satisfaction. The recommendations for the settlement of disputes outside the organization [GOST R ISO 10003-2009 Menedzhment kachestva. Udovletvorennost’ potrebitelej. Rekomendacii po uregulirovaniju spornyh voprosov vne organizacii»]. Federal Agency on Technical Regulating and Metrology (Rosstandart). URL: http://www.gost.ru/ wps / portal / pages.CatalogOfStandarts (date of treatment 05.12.2013).